Refund and Cancellation Policy

Refund and Cancellation Policy

Cancellations:

Deadline for Order Adjustment: You have the flexibility to modify or cancel your order within 6 hours of it being placed. This period allows us to process and ship orders efficiently. Process for Modifying or Canceling Orders: To modify or cancel your order, please contact our customer support team promptly. You can contact us by email support@zenmystics.com.br. Please provide the order number and relevant details to ensure fast and accurate processing. Orders Shipped: If your order has already been shipped, we cannot cancel it directly. In this case, we ask that you receive the package as scheduled, and you can refer to our return and exchange policy for further assistance.

Refunds: To be eligible for a refund, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know, and we'll provide you with a return address and offer you a replacement or refund, as per your preference. If you are not satisfied with your order, please contact our support, and we will do our best to help you. Customers will be responsible for return shipping costs.

We do not issue refunds if: Your order does not arrive due to factors within your control (e.g., providing an incorrect shipping address). You can submit refund requests within 14 days after the guaranteed delivery period (44 days) has expired. You can do this by sending a message to support@zenmystics.com.br.

Returns and Exchanges Policy

Returns and Exchanges: Our returns and exchanges policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we are sorry, but we cannot offer refund or exchange.

Eligibility for Return or Exchange: To be eligible for a return or exchange, the item must be unused and in the same condition in which you received it. It must also be in the original packaging. A receipt or proof of purchase is required to complete your return or exchange.

Refunds (where applicable): Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and the amount will be credited to your original method of payment within a few days.

Late or Missing Refunds (where applicable): If you have not yet received the refund, first check your bank account again. Contact your credit card company; It may take some time before the refund is officially released. Then contact your bank; There may be a processing time before the refund is posted. If you've done all of this and still haven't received a refund, please contact us at support@zenmystics.com.br.

Exchanges (where applicable): We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@zenmystics.com.br, and we will get back to you promptly.

Shipping: To initiate a return or exchange, please email us at support@zenmystics.com.br, and we will provide you with the shipping details. You will be responsible for the shipping costs to return your item. Please note that shipping costs are non-refundable. The time it takes for the exchanged product to reach you may vary depending on your location. If you are returning an item valued at more than $100, please consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee safe receipt of your returned item.